Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions governing refunds for digital credits purchased through the Odeosoft LMS platform.

2. Digital Product Nature

All credits sold on the platform are digital products. Upon successful payment, credits are automatically added to the user’s account and become immediately available for use.

Due to the instant access nature of digital products, purchases are generally non-refundable.

3. Non-Refundable Purchases

The following purchases are non-refundable:

• Used credits
• Partially used credit balances
• Accounts suspended due to policy violations

4. Exceptional Refund Cases

Refunds may be considered only in the following cases:

• Duplicate payments due to technical error
• System malfunction preventing credit delivery
• Unauthorized transactions reported within 24 hours

All refund requests are subject to review and approval at Odeosoft’s discretion.

5. Refund Request Process

To request a refund, users must contact us at [Insert Email] within 7 days of the transaction date.

The request must include:

• Full name
• Registered email address
• Transaction ID
• Reason for refund request

6. Chargebacks & Payment Disputes

If a user initiates a chargeback or payment dispute without first contacting Odeosoft, we reserve the right to:

• Suspend the user account
• Revoke unused credits
• Block future purchases

We encourage users to contact our support team before initiating any dispute.

7. Processing Time

Approved refunds will be processed within 7–14 business days. The time it takes for funds to appear in your account depends on your payment provider.

8. Fraud Prevention

Odeosoft reserves the right to deny refund requests in cases of suspected fraud, abuse, or misuse of the platform.

9. Expired Credits

If applicable, expired credits are not eligible for refund. Users are responsible for monitoring their credit balance and expiration dates.

10. Pricing Errors

In case of pricing or billing errors caused by technical issues, Odeosoft reserves the right to correct the transaction and issue a refund or adjustment if necessary.

11. Policy Updates

We may update this Refund Policy at any time. Changes will be effective upon posting with a revised “Last Updated” date.

12. Contact Information

For refund inquiries or support, please contact:

Odeosoft